FAQ
Frequently asked questions
For parents, schools, merchants and enterprises. Can’t find your answer? Contact us.
Parents & students
Who can open an Orijin School account?
The primary account holder must be an adult aged 18 or above. Children under 18 are added by the adult as supplementary users (“Trusted Persons”) and use their Orijin School Card to spend from the shared wallet.
Can I control how much my child spends?
Yes. In the BSN Orijin School app you set a daily limit (Had Harian) for each child’s card — choose RM5, RM10, RM30, RM50 or enter your own amount. Card payments stop once the day’s limit is reached.
How do I add money to the wallet?
Tap “Tambah Nilai” on the wallet in the app and follow the payment steps shown. Fees and charges, where they apply, are published in the Product Disclosure Sheet at school.orijin.my.
Is the wallet regulated?
Wallet balances are e-money issued in collaboration with a licensed e-money issuer, and wallet limits follow Bank Negara Malaysia requirements. Higher wallet limits are available after customer due diligence and eKYC in the app.
Will I know when my child uses the card or arrives at school?
Purchases appear in the app’s transaction list, and attendance taps appear in the Kehadiran module. Parents receive notifications for attendance and purchases through the app.
What should I do if a card is lost or stolen?
Freeze the card in the app straight away and contact Orijin School support on +6011 6261 1227 or infoschool@orijin.my. The card remains the property of CPro Solutions and must be reported as soon as it is lost.
Where are the full terms?
Read the Orijin School Terms of Use at orijin.my/terms. The Privacy Policy and Product Disclosure Sheet are published at school.orijin.my.
Schools
How does a school join the BSN cashless school programme?
Contact us to discuss your school. For schools under the Ministry of Education, the 2026 programme runs under a blanket approval to BSN and also requires permission from the state education department (JPN) and the school head.
What does a school need on site?
Orijin EDC terminals at the canteen, bookshop or co-op, and Orijin Soundbox terminals where attendance and outings are recorded. Students, guardians and teachers use Orijin School Cards, registered through the app.
Does it work in both primary and secondary schools?
Yes. As at September 2026 Orijin terminals are in use at more than 200 secondary and 60 primary schools across Malaysia.
Is there an app for teachers?
Yes. OrijinGuru, the teacher app, has been available since 8 June 2026.
Merchants & canteen operators
Why become an Orijin merchant?
You can accept cards, contactless and QR payments, see day-to-day transactions in one place, issue receipts automatically and carry less cash.
Who is eligible?
Registered businesses in Malaysia — from small traders, food trucks and e-hailing drivers to sole proprietors, partnerships, Sdn Bhd and Berhad companies, unions and co-operatives. Businesses prohibited by Bank Negara Malaysia or the card schemes are not eligible.
Which payments can the EDC terminal accept?
Magnetic stripe, chip (EMV) and NFC contactless cards, plus internet and mobile (QR) payments.
How do I receive my money?
CPro Solutions Sdn Bhd pays the settlement directly to the bank account you provide in your merchant application. Settlement proceeds, refunds and dues are credited only to accounts with local banking institutions.
Will I have a portal to view transactions?
Yes. Every registered merchant receives Merchant Portal access to view transactions, generate sales reports and view product listings.
How long does approval take?
Orijin processes merchant applications within 3 working days. Once approved, you receive a welcome email with your Merchant Portal access, QR code and user guides.
Enterprises & agencies
Which payment methods does the Orijin gateway support?
FPX, DuitNow and eMandate; Visa and Mastercard (3-D Secure, non-3D, pre-authorisation, saved card and card binding); e-wallets; and in-store payments through Orijin EDC and Soundbox terminals.
Can SELARI® work with our existing banks and accounting system?
Yes. SELARI® is channel-agnostic: it connects host-to-host with banks, retrieves MT940 statements automatically and reconciles against your accounting ledger. Business rules and process flows can be customised.
Is the platform built in-house?
Yes. Our gateway, wallet, reconciliation and treasury products run on our own proprietary payment technology, built on a single code base.
What security standards do you follow?
Our gateway is PCI DSS compliant, and our services are designed to comply with ITSEC, ISO/BS/MS and PCI requirements, backed by intelligent fraud prevention and a risk management policy.
Orijin School support: +6011 6251 1227 · +6011 6261 1227 · infoschool@orijin.my · Terms of Use
Next step
Tell us what you need to run without cash.
Whether you are rolling out a cashless school, adding card payments at a counter or automating reconciliation, we will show you how it works with your systems.